tK
thandi K
1 reviews | Active since Jul 2011
06 Dec 2019, 14:32
Awful service
I ordered a device through FNB and have been calling the Digital Planet call centre for days trying to find out where my device is. no answer at the call centre after holding for more than 30 minutes each time. I think the only solution is to cancel my order with FNB.
Helpful (0)
Replies (2)0
Replies (2)
Digital Planet's replyOfficial
06 Dec 2019, 15:39Good Day Thandi,
Thank you for bringing this matter to our attention, we will investigate further and provide you with an update.
We need your assistance in tracking your order as nothing is coming up on our side. Please provide us with an order number or ID number.
Hope to hear from you soon.
Kind Regards,
Digital Planet
Thank you for bringing this matter to our attention, we will investigate further and provide you with an update.
We need your assistance in tracking your order as nothing is coming up on our side. Please provide us with an order number or ID number.
Hope to hear from you soon.
Kind Regards,
Digital Planet
Digital Planet's reply06 Dec 2019, 15:39
Official
Good Day Thandi,
Thank you for bringing this matter to our attention, we will investigate further and provide you with an update.
We need your assistance in tracking your order as nothing is coming up on our side. Please provide us with an order number or ID number.
Hope to hear from you soon.
Kind Regards,
Digital Planet
Thank you for bringing this matter to our attention, we will investigate further and provide you with an update.
We need your assistance in tracking your order as nothing is coming up on our side. Please provide us with an order number or ID number.
Hope to hear from you soon.
Kind Regards,
Digital Planet
Digital Planet's replyOfficial
06 Dec 2019, 16:59Good Day Thandi,
Thank you for your response.
According to the courier portal, the driver came to deliver today and delivery was unsuccessful as you did not have your original ID book. I can also confirm that re-arrangements were made for delivery on Monday to a 3rd party.
Please advise if there is anything else we can assist you with.
Kind Regards,
Digital Planet
Kind Regards,
Thank you for your response.
According to the courier portal, the driver came to deliver today and delivery was unsuccessful as you did not have your original ID book. I can also confirm that re-arrangements were made for delivery on Monday to a 3rd party.
Please advise if there is anything else we can assist you with.
Kind Regards,
Digital Planet
Kind Regards,
Digital Planet's reply06 Dec 2019, 16:59
Official
Good Day Thandi,
Thank you for your response.
According to the courier portal, the driver came to deliver today and delivery was unsuccessful as you did not have your original ID book. I can also confirm that re-arrangements were made for delivery on Monday to a 3rd party.
Please advise if there is anything else we can assist you with.
Kind Regards,
Digital Planet
Kind Regards,
Thank you for your response.
According to the courier portal, the driver came to deliver today and delivery was unsuccessful as you did not have your original ID book. I can also confirm that re-arrangements were made for delivery on Monday to a 3rd party.
Please advise if there is anything else we can assist you with.
Kind Regards,
Digital Planet
Kind Regards,