Aweful Service from a trained Manager

Worst service delivery from their inbound call Centre managers.

My new FNB Connect SIM card was supposed to be delivered before 5pm.

At 16:00 I called to query that I’ll definitely be getting my delivery from RAM Couriers as I was leaving the office at 17:00.

I was told this would be escalated by a manager.

After not receiving my package at 16:50 I called again and spoke to a manager who said he’ll follow up with the couriers.

At 17:25 I received a call from an agent letting me know they tried to deliver my device after 17:10 after I had already left. I asked to speak to the manager on duty and was told that he was just wrapping up a call and would be with me shortly.

After a 19 minute wait I eventually decided to cut the call.

My delivery was not made as promised. This company could not assist me correctly Their managers on duty don’t have the audacity to deal with clients correctly.

Is this the beginning of an terrible relationship?