1 reviews | Active since Jun 2013
APPALLED AND DISGUSTED! PATHETIC DIGITAL PLANET.
Can I start by saying that if i could- you would get a negative 1 star rating. After I recieved my broken LG 65" Tv from you guys- I thought let me come here and see the reviews on you to see whether or not I was the first to experience this kind of thing. Turns out, on the other side of the mill that your positive reviews are VERY and i mean VERY far and inbetween.
My husband arranged with your preferred courier to deliver the television at a specific time due to him having to be back at work, which worked our pretty well or so we thought.
My husband had to be back at school because he needed to be in a class at specific time, this particular evening i worked really late had to come home and wait for my baby to be put into bed before we could unbox our much anticipated TV.
HOWEVER, turns out, you delivered a broken R13000 television and now refuse to take responsibility for this?
My husband man alone could not unbox this TV due to 1 it's size, 2 COVID, he did not expect the driver to help, because how do you sanitize a TV with out compromise, the packaging yes, but everything else no, and besides he needed to be back at work urgently as previously mentioned.
i then the following day contacted LG who said we had 24 hours to report this to you guys, which guess what, we did!!!!!
Upon unboxing I then searched for an email address and remembered the lady at the service desk who mailed me RE delivery and mailed her straight away- hoping she would find my mail in the morning, to no avail.
This should not be this difficult to solve, you delivered a broken television and it simply needs to be corrected.
I will definitely not be leaving this here. You are taking peoples hard earned cash and making a joke out of it.
It is CLEAR by you MANY negative reviews that i am not the first, and i will NOT go down without a fight.
The service is pathetic and next up obudsman.
Thank you for the review.
Please accept our apologies for this matter.
Kindly note the matter has been escalated on our end to the service provider and we are awaiting feedback.
We can assure you, this matter is being treated with utmost urgency.
Kind Regards,
Digital Planet.
Thank you for the review.
Please accept our apologies for this matter.
Kindly note the matter has been escalated on our end to the service provider and we are awaiting feedback.
We can assure you, this matter is being treated with utmost urgency.
Kind Regards,
Digital Planet.
It has been nearly a week, in actual fact tomorrow it will be a week, i reported this matter to both LG and Digital Planet within minutes of unboxing my television ON THE SAME DAY!
I would really like some feedback soonest, as this to me, is a matter of urgency at this point. We purchased the television because we needed one, because we had since donated our older one as soon as we heard this one was on the way.
How much longer will this take? will I have to wait another month or 2 to have an issue that was not my fault sorted?
Please advise soonest.
Thank you,
Nicole.
It has been nearly a week, in actual fact tomorrow it will be a week, i reported this matter to both LG and Digital Planet within minutes of unboxing my television ON THE SAME DAY!
I would really like some feedback soonest, as this to me, is a matter of urgency at this point. We purchased the television because we needed one, because we had since donated our older one as soon as we heard this one was on the way.
How much longer will this take? will I have to wait another month or 2 to have an issue that was not my fault sorted?
Please advise soonest.
Thank you,
Nicole.
Thank you so much for your feedback, It is greatly appreciated, we are glad we were able to put a smile on your face and resolve this matter to your satisfaction.
Kind regards
Thank you so much for your feedback, It is greatly appreciated, we are glad we were able to put a smile on your face and resolve this matter to your satisfaction.
Kind regards