Antonette Strydom is a NO GO

I received the voucher and they could not redeem the voucher at first. An agent ( Keletso)called Keletso called me to advise that I should redo it again, which I did. I have received their SMS's on several occasions and then from there they could not find my order. From there I managed to do it again and then from my TV license was a problem. I dealt with a lady named Antonette Strydom ( beyond horrible/she has this thing where she acts like she cant hear you and then she drops the call) This women is apparently the line manager. I then called again and spoke to her again she advised that my TV license is an issue and that I should get some else to someone else's TV license and their ID number. I sent it to her and she kept on saying that she hasnt received it as yet, IT doesnt have to be formal they must just say that they allow it ). I sent her conversations of the people that I asked, however she kept on saying we should end the call and she will call me back. I agreed. After an hour I havent heard anything from her so called again ( Im the idiot). Mpho answered and stated that there is an issue with the TV license because it wasn't paid. (I thought the account should just be active). Okay so I got another friend to agree on sending me their valid license thats up to date. I sent it with her ID copy ( IT doesnt have to be formal ). I called back this illiterate woman tells me that now they have to write in the letter that they approve with their ID number and the license. Im thinking to myself idiot - I sent you screenshots of where I requested it from them ( it wasn't formal as you said). SO NOW MY QUESTION IS HOW ANGRY MUST ONE GET TO GET YOUR TV - IN MY OPINION STAY AWAY, THIS WOMAN NOT VERY CLUEDED UP AT WHAT SHE DOES. I STILL HAVENT RECEIVED MY TV BUT I BET I'LL RECEIVE A TON OF SMS's