1 reviews | Active since Dec 2014
Annoyed
Ordered a smart phone from FNB, received an sms that my phone will be delivered 29 May 2015 b/n 9:00 and 3:00. Realising that I wouldn't be at the office on friday(today), I called and spoke to Patricia to arrange that they deliver to a third party and my home address instead of the office . And again received confirmation that my my device would be delivered on the 29th , my home address to my nominated 3rd party. That didn't happen , a meeting was cancelled to ensure that someone was home to receive the device. This was a huge dissappointment and a waste of our time. DO NOT MAKE PROMISES YOU CANT KEEP. I am not particularly patient so can someone please call me to make arrangements that you can actually honour my job does not allow the luxury of letting meetings and time pass by or do I need to cancel my order and go where I can be assisted .
Thank you for bringing this to my attention.
Kindly note as discussed yesterday, your delivery has been arranged and I have confirmed with the courier that it also has been successfully delivered.
With regards to the non delivery on the initial request, we are addressing this with the relevant agents and the courier company.
I sincerely do apologize for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Sundharin Moodley
Escalations Manager
Best regards,
Thank you for bringing this to my attention.
Kindly note as discussed yesterday, your delivery has been arranged and I have confirmed with the courier that it also has been successfully delivered.
With regards to the non delivery on the initial request, we are addressing this with the relevant agents and the courier company.
I sincerely do apologize for the inconvenience that has been caused to you.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Sundharin Moodley
Escalations Manager
Best regards,