WP
Wium P

1 reviews | Active since Dec 2019

06 Dec 2019, 12:11

-5 STAR RATING

Can you give a -5 star rating?

How is it possible for such a terrible company to still be in business for over 14 years, and have big contracts with FNB and Vodacom etc. There call center is absolutely useless and keep saying "sorry we understand" but does absolutely nothing to help, and when they actually speak they lie and lie and lie.

The call center team leader Siabonga should be fired for promising delivery and when you call to follow up he says sorry he cant do anything else, I will need to wait for stock to be allocated to my order, so according to him stock has not even been allocated yet on the day it should have been delivered.

The call center manager Lebogang is never available and always in meetings. Maybe they all should stop having meeting and actually do their jobs and sort out the problems instead of having meetings about how to resolve it.

I think if they offer a pick up service they would actually be running allot smoother because everyone would just go and pick up their orders.

0
Replies (3)
Digital Planet
Digital Planet's reply06 Dec 2019, 13:05
Official
Good day Wium,

Thank you for bringing this matter to our attention, we will investigate further and provide you with an update.

We need your assistance in tracking your order as nothing is coming up on our side.

Please feel free to call in on our reception line *** and ask to speak to a line manager.

Hope to hear from you soon.

Kind regards.

Digital Planet
WP
Wium P's update06 Dec 2019, 13:17
Reviewer Update
I need for you to arrange with your warehouse for me to go pick up my order.
I was promised delivery today and is willing to pick up my order myself as the courier company does not even have my parcel yet.
Digital Planet
Digital Planet's reply06 Dec 2019, 14:59
Official
Good Day Wium,

Thank you for your response.

May you please confirm that the order number provided is for Renier Lubbe and if not can we please have your ID number so we can track the correct order.

Hope to hear from you soon.

Kind Regards,

Digital Planet