NP
Nicole P
1 reviews | Active since Dec 2019
09 Dec 2019, 12:35
-5 rating! By FAR the MOST ************* company to deal with.
Most pathetic service rendered to date!! Cannot speak to anyone as no one answers calls! Order was placed on the 29th November already and STILL waiting on Delivery date or any feedback regarding this whatsoever!
Blows my mind to think that a company with such pathetic service is in any way STILL a service provider to FNB, especially after all these years.
Highly considering changing banks and moving my business elsewhere.
Seriously disappointing service in both FNB as well as Digital planet!!
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
09 Dec 2019, 15:39Good Day Nicole,
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse has a back-log but we have requested they hand over your parcel today.
We will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse has a back-log but we have requested they hand over your parcel today.
We will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
Digital Planet's reply09 Dec 2019, 15:39
Official
Good Day Nicole,
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse has a back-log but we have requested they hand over your parcel today.
We will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
Thank you for bringing the matter to our attention.
Please accept our apologies for the inconvenience caused in this matter.
Kindly note the warehouse has a back-log but we have requested they hand over your parcel today.
We will ensure delivery is done as soon as possible.
Kind Regards,
Digital Planet
NP
Nicole P's updateReviewer Update
09 Dec 2019, 15:55I surely hope so.
Despite the fact that your warehouse has a backlog that still is not an excuse for your callcenter to not answer any calls at all. I know this because I was on the phone trying to get someone to answer for over an hour.
Despite the fact that your warehouse has a backlog that still is not an excuse for your callcenter to not answer any calls at all. I know this because I was on the phone trying to get someone to answer for over an hour.
NP
Nicole P's update09 Dec 2019, 15:55
Reviewer Update
I surely hope so.
Despite the fact that your warehouse has a backlog that still is not an excuse for your callcenter to not answer any calls at all. I know this because I was on the phone trying to get someone to answer for over an hour.
Despite the fact that your warehouse has a backlog that still is not an excuse for your callcenter to not answer any calls at all. I know this because I was on the phone trying to get someone to answer for over an hour.
Digital Planet's replyOfficial
09 Dec 2019, 16:34Good Day Nicole,
Thank you for your response.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
We will ensure delivery is done by the end of this week, please be patient with us as we trying to ensure everyone will receive their orders before Christmas.
Have a lovely day further.
Kind Regards,
Digital Planet.
Thank you for your response.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
We will ensure delivery is done by the end of this week, please be patient with us as we trying to ensure everyone will receive their orders before Christmas.
Have a lovely day further.
Kind Regards,
Digital Planet.
Digital Planet's reply09 Dec 2019, 16:34
Official
Good Day Nicole,
Thank you for your response.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
We will ensure delivery is done by the end of this week, please be patient with us as we trying to ensure everyone will receive their orders before Christmas.
Have a lovely day further.
Kind Regards,
Digital Planet.
Thank you for your response.
Kindly note we have an influx of calls due to the busy season, we are trying to answer as quickly and as much of all the calls as we can.
We will ensure delivery is done by the end of this week, please be patient with us as we trying to ensure everyone will receive their orders before Christmas.
Have a lovely day further.
Kind Regards,
Digital Planet.