Unhappy Customer

Digico Telecoms , we are a business and we have been struggling with Digico from the 30th Of June when we OURSELVES had to get a contact at Neotel to release or number to get ported by DIGICO , Justin did not follow up with anyone regarding this and it has been a month already we paid for the service on the 5th of August and we received a phone but the line is still not in service so we are still waiting for a response from Justin , we have been trying to contact Justin for 2 days now but Digico's phone lines is not working I have sent a email to Justin. Please can you assist us.