Very poor service

I took my Macbook to Digicape on Thursday morning (29/10/15) with a software issue. <br> I was told I would be contacted within 24 hours. After no contact, I called and was told it was in fact 48 hours and that I'd be contacted the following day. So 48 hours later after not being contacted I called and was told there was no technician in and that I'd be contacted on Monday. <br> <br> The following Monday I called in three times after not being contacted, eventually hearing that the technician was attempting to fix the problem. Being told he'd contact me at 4pm