They damaged my computer and didn't apologise
I took my iMac in to get a solid state drive, but after getting my imac back, I realised that my machine's sound was not working at all. So I took it back, and the lady who took the machine from me, DROPPED it on her desk accidentally, and I now have a huge mark on my basically brand new mac. They did not really apologise for this or even give some sort of discount, and they took their sweet time with the machine as well. I would say that taking your apple products to someone to fix it on a street corner should be more efficient and painless than this.
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Digicape's replyOfficial
08 Mar 2022, 15:44Hello Amanda,
At Digicape, we pride ourselves on delivering the highest levels of service and are truly disappointed when we fall short of that. Your feedback has been escalated and once we have had the opportunity to investigate we will contact you.
It would help greatly if you could provide a Job Ref# so we can investigate the matter.
Sincere apologies,
The Digicape Team
At Digicape, we pride ourselves on delivering the highest levels of service and are truly disappointed when we fall short of that. Your feedback has been escalated and once we have had the opportunity to investigate we will contact you.
It would help greatly if you could provide a Job Ref# so we can investigate the matter.
Sincere apologies,
The Digicape Team
Digicape's reply08 Mar 2022, 15:44
Official
Hello Amanda,
At Digicape, we pride ourselves on delivering the highest levels of service and are truly disappointed when we fall short of that. Your feedback has been escalated and once we have had the opportunity to investigate we will contact you.
It would help greatly if you could provide a Job Ref# so we can investigate the matter.
Sincere apologies,
The Digicape Team
At Digicape, we pride ourselves on delivering the highest levels of service and are truly disappointed when we fall short of that. Your feedback has been escalated and once we have had the opportunity to investigate we will contact you.
It would help greatly if you could provide a Job Ref# so we can investigate the matter.
Sincere apologies,
The Digicape Team