Program Participant refuses Service

Apple has a program for the iPhone5's battery replacement - see [URL Removed]<br> <br> Irrespective of the result; \The iPhone 5 serial number you entered is eligible for this program...\"<br> <br> Digicape is the closest to me, and is a participant in this program... However, the following is their definition of participation:<br> <br> ***DigiCape***<br> <br> From: Z***** H***** [Email Removed]<br> Sent: 25 February 2016 12:01 PM<br> To: D***** L******<br> Subject: iPhone 5 Battery Replacement<br> <br> Good day *****<br> <br> Hope you well.<br> Unfortunately we won't be able to assist with replacing the battery<br> The iPhone will need to be taken to the service provider which you bought the iPhone from<br> <br> Regards<br> <br> ~this coming from the service ambassador<br> <br> In conclusion, there is no clause that stipulates a \"return to place of purchase\", yet the service is refused - disappointing! "