Poor Service

I recently purchased 2 computers from Thabo at Digicape Gardens Centre Branch. The one computer was set up by my wife's IT department but the one I purchased for myself I was told that part of the deal was that my information would be transferred from my old windows computer to the new one and set up. I dropped off both computers and was told next day I could collect. I did so and took them home to find that it had not been done properly and in fact did not work. I took it back next day and Brad looked at the computer and advised that all had been sorted out. I took it home and found that this was not the case. They promised to collect it and drop it off but against my better judgement I took it back to them and they said they would sort it out. They kept the computer for the next few days and still the computer was not correct. I was a first time apple user and nobody took the time to explain things properly. I eventually got things operational and found that not all my folders had been transferred across. I spoke to Kyle who is the branch manager who promised on 23 December to call me back within 30 minutes. Followed up this morning and found he is on leave. Really poor service.