TT
Thabisa T
1 reviews | Active since Aug 2020
09 Jan 2023, 15:10
Poor Service
I bought AirPods online from Digicape. To tell you, no one knows about my order. It does not show on their side. When I called, I’m transferred from one department to another and they will hung up… what a poor business. Probably I will get your attention when I write here. If you can’t give me the AirPods, kindly pay me back…
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Digicape's replyOfficial
09 Jan 2023, 16:56Hello Thabisa, thank you for your feedback. We at Digicape take customer service very seriously and are so sorry for the delay in delivering your Air Pods. Our investigation revealed the issue was the courier with your order being hijacked this morning- an unfortunate predicament that is out of our hands. We completely understand your frustration and promise to do better in future. Thank you for allowing us to rectify this issue and safely get your order to you.
Digicape's reply09 Jan 2023, 16:56
Official
Hello Thabisa, thank you for your feedback. We at Digicape take customer service very seriously and are so sorry for the delay in delivering your Air Pods. Our investigation revealed the issue was the courier with your order being hijacked this morning- an unfortunate predicament that is out of our hands. We completely understand your frustration and promise to do better in future. Thank you for allowing us to rectify this issue and safely get your order to you.