1 reviews | Active since Mar 2009
Macbook Pro 15" (2014) Retina Screen Coating Fault
I am CTO of a multinational internet company. Presentations on my MacBook Pro have become increasingly embarrassing. The coating started coming off my retina screen around 12 months after I purchased my MacBook Pro (R39,000). I took it to Digicape in Cape Town as it was recalled by Apple. The replacement screen was fitted and then around 18 months later the coating started coming off again. I reported this to Digicape and they said that I had already had a new screen from Apple and could not fit a new one. I then called Apple and they said I could have a screen fitted and sent me to Digicape. I took my Macbook Pro for inspection at Digicape and they ordered the new screen. I then received a call from Digicape saying that as this was the second screen that was faulty, I could not get a replacement. This faulty product repair sevice is unacceptable.
Thank you for taking the time raise your concerns. This issue will escalated to the manger concerned and you will be contacted directly.
Kind Regards,
Digicape
Thank you for taking the time raise your concerns. This issue will escalated to the manger concerned and you will be contacted directly.
Kind Regards,
Digicape
Afternoon Bandit,
Our service team have been unable to ascertain who you are from the information provided and therefore cannot investigate your issue or contact you. Could you kindly send an email to *** with either the relevant job number/s or the Mac’s serial number. Your contact details would also help immensely.
Kind regards
Afternoon Bandit,
Our service team have been unable to ascertain who you are from the information provided and therefore cannot investigate your issue or contact you. Could you kindly send an email to *** with either the relevant job number/s or the Mac’s serial number. Your contact details would also help immensely.
Kind regards