Frustrating Experience with DigiCape

I’ve had a very disappointing experience with DigiCape. Their communication is severely lacking, and I’ve had to be the one constantly following up on my contract application. It seems like they don’t prioritize keeping customers informed, which has been extremely frustrating.

Additionally, the Vodacom contracts advertised on their platform lack transparency. For instance, they don’t clearly state that the contract includes a router with a Vodacom SIM card. This is vital information that should be explicitly mentioned to avoid confusion.

To make matters worse, I had to contact Vodacom directly to find out that my contract application was approved because DigiCape failed to inform me. Even after learning this, I’m still waiting for an agent to call me to finalize the contract and arrange the delivery of my device.

This was not a pleasant experience, and I expected much better service from DigiCape.