SS
Sinses S
1 reviews | Active since Feb 2018
05 Feb 2018, 06:46
Dissapointed!
I am so dissapointed by the level of service at Digicape, Cape Town. The technical team they have doesn't care. They over promise and under deliver. I am still waiting for a quote which Naeem promised to send Friday morning after I've taken my laptop for an assessment Thursday morning. I sent 3 emails on Friday, called him but was unavailable. Even the receptionist was tired of my constant calling. I could hear her sigh. Naeem had specifically said to me that he is going to send me the quote ASAP but instead he was unreachable as the day progressed. The quote is for insurance, I was suppose to claim last Friday already!! He hasn't even responded!
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Replies (7)
Digicape's replyOfficial
05 Feb 2018, 07:40Thank you for bringing the issue to our attention. Our sincere apologies for any frustration you may have experienced.
Your feedback has been escalated to the manager concerned and trust you will be contacted shortly.
Regards,
Best regards,
Digicape's reply05 Feb 2018, 07:40
Official
Thank you for bringing the issue to our attention. Our sincere apologies for any frustration you may have experienced.
Your feedback has been escalated to the manager concerned and trust you will be contacted shortly.
Regards,
Best regards,
SS
Sinses S's updateReviewer Update
05 Feb 2018, 08:43Thank you for your prompt response. As long as the matter gets sorted. I need a quote (for insurance) to replace the laptop. That's all I asked for. And it couldn't take him even a day to get me that. It's another week and I'm still waiting. In case needed the job no. is 01800.
SS
Sinses S's update05 Feb 2018, 08:43
Reviewer Update
Thank you for your prompt response. As long as the matter gets sorted. I need a quote (for insurance) to replace the laptop. That's all I asked for. And it couldn't take him even a day to get me that. It's another week and I'm still waiting. In case needed the job no. is 01800.
Digicape's replyOfficial
05 Feb 2018, 09:28We are constantly striving to improve our service so we view negative feedback in a very serious light. Your feedback has already been addressed with all concerned and you should receive some feedback very soon.
Best regards,
Digicape's reply05 Feb 2018, 09:28
Official
We are constantly striving to improve our service so we view negative feedback in a very serious light. Your feedback has already been addressed with all concerned and you should receive some feedback very soon.
Best regards,
SS
Sinses S's updateReviewer Update
05 Feb 2018, 11:07Thank you for resolving the matter. Big thanks to Melvin and his team for getting back to me.
SS
Sinses S's update05 Feb 2018, 11:07
Reviewer Update
Thank you for resolving the matter. Big thanks to Melvin and his team for getting back to me.
Digicape's replyOfficial
05 Feb 2018, 11:12Thank you for the update, would you please consider updating the the rating in light of the positive resolution?
Wishing you a great day further.
Best regards,
Digicape's reply05 Feb 2018, 11:12
Official
Thank you for the update, would you please consider updating the the rating in light of the positive resolution?
Wishing you a great day further.
Best regards,
SS
Sinses S's updateReviewer Update
05 Feb 2018, 11:18Ofcourse! I can't click on the stars. How do I rate?
SS
Sinses S's update05 Feb 2018, 11:18
Reviewer Update
Ofcourse! I can't click on the stars. How do I rate?
Digicape's replyOfficial
05 Feb 2018, 11:54If we have sorted out your problem, you are welcome to now go and comment on your initial post, and convert your complaint to a compliment, by changing the star rating on your review.
Best regards,
Digicape's reply05 Feb 2018, 11:54
Official
If we have sorted out your problem, you are welcome to now go and comment on your initial post, and convert your complaint to a compliment, by changing the star rating on your review.
Best regards,