Digicape - spare yourself the aggravation, shop elsewhere

This has been a disappointing online shopping experience for me, pretty much for the get go.

I ordered and paid for an iPad Air 4 on the 18th of December, it was delivered 11 days later on the 29th. My go to is Takealot. They didn't have stock, Digicape did so I ordered from them. I suspect they didn't actually have stock either given the 11 day turn around time.

I used the iPad for 5 days and decided the 60hz screen refresh rate was not to my liking.

I contact Digicape requesting an exchange and an upgrade to the iPad 11" Pro. I'm told I'd be charged a 10%-20% handling fee. That's anywhere from R1235 - R2470!! This within the 7 day cooling period? And I'm not asking for a refund, I'm going to make another purchase! I wasn't expecting to pay much more than shipping to return the device. Apparently Digicape are exempt from the government gazetted ECT Act which dictates how online retailers should handle returns in the 7 day cooling off period?

Anyway, they have valid reasons I guess IE warranty, used item etc very disappointing though.

I've returned big tickets item to Takealot and even Amazon in the past, no questions asked, no handling fee's, no BS. They were also 'used' and have activated warranties.

Bottomline, avoid Digicape if you can. They are not a customer centric run business, except maybe for Leandre, thanks for trying, thanks for the help, thanks for responding to mails.