Digicape - Poor Customer Service

Customer services are pathetic. I took my Macbook Pro in for repair on the 16th of April. I phoned Melvin on Monday the 22 of April. I was told by the Service Manager/Technician, Melvin, that I can come through to collect the device on Thursday the 25th of April at 12:00. I even mentioned to him that I will only be able to get to their offices at 4:00pm that day. I arrived from Stellenbosch, only to be told the Laptop is still under repair. He did not even bother to speak to me, let alone an apology. The service desk lady Hanifah or Kashifah mentioned that Digicape will drop the laptop at my place of work the next day. That didn't happen, either. It is now the 30th of April. I tried to speak to a senior manager today, but I was told, they all are out on training or other form of business.