PB
Paula B

1 reviews | Active since Sept 2014

17 Aug 2020, 12:55

YET AGAIN ABSOLUTELY NO HELP WHATSOEVER!!!!!

YET AGAIN ABSOLUTELY NO HELP WHATSOEVER! M Karim - Manager as per the reply on my previous review on Hello Peter, has escalated this for urgent attention but no one has contacted me since 7 Aug 2020. Again I phone trying to speak to a manager, I am put on hold and then told the managers are in a meeting and there is no Team Lead on the floor and that Robyn will phone me back. Between Sino, Emihle, Robyn and M Karim I still have not received proof that the money was paid to the creditor as they are still haunting me even though I provided the paid up letter received from SIGMA.

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Replies (7)
Digicall
Digicall's reply17 Aug 2020, 13:13
Official
Good Day Paula,

I am sorry you have as yet to resolve this inquiry. I will follow up for you as a matter of urgency and request that someone contacts you immediately possible today.

Regards
M Karim
Manager

Best regards,

PB
Paula B's update17 Aug 2020, 13:48
Reviewer Update
Here's hoping. Thank you
Digicall
Digicall's reply17 Aug 2020, 14:11
Official
Thank you for your  patience and understanding Paula.

Regards
M Karim

Best regards,

PB
Paula B's update19 Aug 2020, 12:45
Reviewer Update
Hi M Karim. Hope you are well.
Sorry to say but if I held my breath while waiting for the call or any form of contact I would be ready for burial by now.

If someone within the Sigma Group is struggling to get an update or make progress there is no hope for the rest of us.

VERY DISAPPOINTED customer.
Digicall
Digicall's reply21 Aug 2020, 09:19
Official
Good Day Paula,

Please accept my apologies for the late response. I was out of the office yesterday.

I can only apologize. I will make a call to the department personally for an update right now and advise you as soon as I can today.

Kind Regards
M Karim
Manager

Best regards,

PB
Paula B's update21 Aug 2020, 12:06
Reviewer Update
Thank you , I received a call this morning to discuss and awaiting another follow up call,
Digicall
Digicall's reply21 Aug 2020, 12:24
Official
It's a pleasure Paula.
Let me know if you do not receive the follow up call?

Hope this is resolved for you as soon as possible.

Kind Regards
M Karim
Manager

Best regards,