WORST SERVICE PROVIDER

Good day.

If you want a mobile contract, please avoid Ismart/Smartmobile like leprosy. This company is really bad. I took out a data contract with them for 500MB. Mind you, for the amount I am paying to this bad company, other service providers offer 10 Gig for the same amount.

The contract was taken in May 2017, and I received data for two months only. After that I stopped getting data. Then the SIM card stopped working, it would say "SIM card registration failed". Since I did not know what my mobile number was, I contacted Vodacom and they told me that the SIM card has been deleted from the network. They provided me with the details of this bad company called Smartmobile. That was the beginning of hell.

First Smartmobile was not aware that my SIM card is not working. So them being smart people, they then decided to do a SIM swop. I indeed received a SIM card and they requested a SIM swop. It never materialised. The new SIM card was not working and Vodacom advised that the SIM card could not be activated as the number belonged to someone else. So I went to Vodacom, within minutes I got my old number back, but had to pay R50.00 for the transaction.

Smartmobile wanted to send me another SIM card and I refused, after all, they still could not activate the SIM card, even though it was received on October 09 2017. So they promised to do a manual allocation for 1 500 MB to my 082 number, and today, it is the 19th of October 2017 and still no data. Mind you, they have been deducting money from my account since May 2017 and I have asked the Bank to stopped payments to this company as it is involved in an unfair business practice.

I have called the Call Centre 17 times and every time they promise to call me when they receive feedback from Vodacom, because it looks like they are blaming Vodacom but I know they are very *********** and surely they should not be in business. I regret ever taking a contract with Smartmobile/Ismart, it was really a bad move on my side and this is really regrettable.

So one day they will load the data but I have lost faith is Smartmobile and I really do not like this company at all.