PS
Pieter S

1 reviews | Active since Apr 2014

24 Dec 2018, 11:25

Worst service of all times

Sigma is sure one of the worst company's i have dealt with .Till date after how many months i m still trying to get hold of some that can assist me with my query's. Keep on phoning and phoning sending mails with no response what so ever.

They offered me 50 % off on my repayment to debt i had before that i didn't even know off.I payed in full sending me a letter that i have paid off. When i phoned the customer to witch i have owed money to the customer told me that i needed to pay the outstanding amount ...this is know the 50% discount otherwise they could not take me off ITC .I then rep**** to them that this was the conversations that i have with sigma i even got a paid off letter from them stating that i ow nothing anymore and why would they work like that and **** to me on how they work.

Imagine your self u ow someone 1500 .a COMPANY takes over the debt no u ow them 1800. So a representative of that company phones u offering u 50% discount on email.u then pay that discount of 900. They send u a pain off letter . U send that paid off letter to that customer because the company that took that debt don't bother talking to the client u owed this money.The client replies back to u that they cant take u off ITC because u did't make the full payment and that u have to pay in full.I rep**** that how this could be possible if they give u discount but it doesn't count as a full payment ????

Till date they haven ed send any re ponce that i finished paying not tried to contact me in connection with them.

I have wasted so much money tried to figure out what is happening even top management ignore you and u stuck in first gear.

I have never seem to beg someone to get back to me so i can pay what ever is outstanding but they choose to default your name even worse .This is a shame

Staff is rude some don't even know how to resolve any problems and then the phone disconnect for some reason

People should not consider using them to collect anything.

0
Replies (8)
Digicall
Digicall's reply27 Dec 2018, 14:22
Official
Good Day,

Thank you for your communication. It is important to us at Sigma to resolve your concern as soon as possible. 

In order that I can assist you further, could you kindly supply me with a Reference or Account Number and advise which date you made the settlement payment or any other information you may wish to provide?

Thank you for your patience and I look forward to hearing from you.

My email address is ***

 Your sincerely
Mariam Karim

Sigma Quality Assurance Manager


PS
Pieter S's update15 Jan 2019, 11:02
Reviewer Update
Still not even one reply from no one as till date.. U fooling yourself by posting a reply but not doing anything about it.The same old story from Sigma
PS
Pieter S's update21 Jan 2019, 11:49
Reviewer Update
Still no respond what so ever no matter hoe u speak to were u report them what u reporting they just dont care at all
Digicall
Digicall's reply21 Jan 2019, 12:55
Official
Good Day Mr Smit,

I apologize that you have had to conatct us yet again.

I have personally referred your account number to the relevant department and requested that the Operations Manager contact you as a matter of urgency.

Trust this is to your satisfaction and  once again  i apologize for the inconvenience caused.

Kind Reagrds
M Karim
PS
Pieter S's update21 Jan 2019, 13:16
Reviewer Update
I truly honestly dont belive that no more M Karim this is all that gets respond on Helo Peter the hole time.Sigmas repetition is running them ahead Tired of hearing this if no response this week u will have legal matters on sigmas hands.Im tired of this emty promises that u and your client FNB filtrate on people hoe names u guys keep scaring Regards Pieter Smit ‭(072) ********** ‬
Digicall
Digicall's reply21 Jan 2019, 13:40
Official
Thank you for your response and I totally see that you feel no one is listening. I can assure you that they will be in contact with you today. They have your contact telephone  number.

Kind Regards
M Karim
PS
Pieter S's update21 Jan 2019, 20:33
Reviewer Update
This is what i mean M Karim no phone call like u promised , This is pathetic really hope hello Peter sees this and the lies and report u guys as a bad company really
Digicall
Digicall's reply22 Jan 2019, 10:22
Official
Good Morning Mr Smit,

i believe the message was sent to the relevant person yesterday and you received a phone call at 8.00am this morning.

Trust this has been resolved to your satisfaction.

Kind Regard
M Karim