Worst Service Experienced to Date!

I received a phone call from Summer Mobile on 17 August asking if I wanted an upgrade. I agreed and proceeded with the relevant steps. I was told that my phone would be delivered in 5 to 10 working days. Three weeks later, NO ONE has been able to help me!

Summer Mobile tell me I should be talking to them because they are just a call centre! MTN tell me I should speak to Summer Mobile. DSV couriers confirm the phone isn't at them. MTN tell me my phone isn't in their warehouse. Summer Mobile tell me a consultant will get back to me regarding the whereabouts of my phone. No one has contacted me. Everyone keeps passing me on to someone else and NO ONE CAN HELP FIND MY PHONE!

And I am being charged for my upgrade without a new phone?

WHERE IS MY PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have never received such a ********** service and I will NEVER deal with Summer Mobile ever again, USELESS company! And I am going to cancel my MTN contract immediately!

Absolutely furious with the lack of assistance and the fact that not ONE person I have spoke to in the past 2 weeks has been able to assist. Phoning every single day, Monday to Friday, and being on the line for at least 2 hours a day!