1 reviews | Active since Jun 2017

14 Jun 2017, 17:51

worst service

<p>I have or must say had a contract with ismart on which the contract expired in March / April this year 2017 on which for some reason the final instalament wasn't collected myself contact ismart spoke to their consultant on which they where suppose to deduct the monies on the 15th of may on which they didn't and again on the 26th off may off which they didn't. ...during last week they called again after I told them to deduct the final payment please or can i do on eft but they said no the will debit it on the 14th June today they eventually debit the monies this afternoon again the call centre call after I spoke to a gentlemen confirming receipt off the payment and that they will send zero and paid up letter to my email on which he comfim both email given too him .....</p> <p> </p> <p>Now at 17:35 again the called regarding this same old stories when I ask too speak to the manager off the call centre their was no one on duty only a supervisor on which wanted me to explain again .....</p> <p> </p> <p>This is really the worst service or company ever death with I am warning ismart if I don't receive comiration letter or paid statement by 16th June 2017 and if I received one more call from the call centre I will take this matter too the ombudsman and will take legal action against the company </p> <p> </p>

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Replies (1)
Digicall
Digicall's reply20 Jun 2017, 08:20
Official

Good day Mr Stander

I have attempted reaching out to you via telephone without success.

I would like to resolve and if you have received your paid up letter as requested.

I have sent you an email as well, please reach out to me as soon as you available

Kind Regards

Marriana Vollenhoven

Customer Services Manager

Best regards,