TW
Toneal W

1 reviews | Active since Sept 2015

22 Feb 2017, 15:34

WIFI ROUTER CONTRACT ALREADY A MONTH OLD NO DATA AND SIM NOT ACTIVATED!!

<p>I contacted Ismart in January to purchase a Router on credit, i was very happy with my purchase, however to find no data loaded onto the sim, i have been querying this for 3 weeks in total now and everytime i receive the same response!?! our network provider which is MTN mind you!?! has advised that they have activated please check your balance!?! each time i check there was no data loaded!?! when i asked the lady her name is Ntombekhaya Mgijima (Winnie) and i also spoke to someone who claimed he was the manager Sherman Cupido, they have assured me that this issue would be resolved, but i am not a happy client right now!?! i asked the lady if the megs expires every month, she advised it does not carry over to the next month!?! so my question is do i now have to rush to use the data allocated when the service provider does decide to allocate it to me??!!?? i.e. 25-28 Feb???? within 4days???? is that normal??!!?? no it is not!?! ISMART!?! more like IDUMB... i want a whole gig of data transferred to my sim card next month, or else i will take this matter further who needs *******'s such as these when there are so many companies that requires my business that will treat me better!! sort this mess out and give me my one gig of data by the 01/03/2017 i do not want any stories... i have had enough</p>

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Replies (1)
Digicall
Digicall's reply22 Feb 2017, 16:46
Official

Hi Toneal,

Thank you for giving us the time to speak to you.

Your query is currently being looked into on our side regarding your data allocation and activation of your sim card.

Regards,

Sabi

Customer Service Department