1 reviews | Active since Sept 2016
What kind of company is this?
<p>I get a call the other day telling me that I'm due for an upgrade. I was made to believe that the call was made by MTN. I said I don't want an upgrade but just want to continue on the same price plan. Today I get a message saying my delivery is on the way from Summer Mobile. I kept telling the women on the phone I am confused and she insisted there was nothing to worry about. These people are *********. They don't tell you the exact nature of their call and then you find out you have agreed to something you haven't. I would love to hear my recording when I kept asking what is going on and telling the woman I am confused. WHY IS MTN USING THESE PEOPLE???</p>
Good Day Mr Bates – hope this mail finds you well
Below, I have attached the correspondence from our office to you, dated 20/10/2016 and 25/10/2016. To date I have had no reply from you, and would like to know if you require any further assistance with your matter.
Should you require any further information regarding your upgrade call recording I have mailed you, please do not hesitate to contact us on ***.
Regards,
Customer Service
Summer Mobile (Pty) Ltd
From: Nawaal Solomons
Sent: 25 October 2016 09:57 AM
To: '***'
Cc: CustomerServices
Subject: RE: Hello Peter Matter
Attached, please find the upgrade of cell number: *** as requested.
From: Nawaal Solomons
Sent: 20 October 2016 11:43 AM
To: '***'
Cc: CustomerServices
Subject: Hello Peter Matter
Good Day Mr Bates
Thank you for bringing you matter to our attention.
We value you as a customer and will respond to your query within 48 hours.
Should you have any further concerns, please do not hesitate to contact us on the below numbers.
Thank you in advance,
Good Day Mr Bates – hope this mail finds you well
Below, I have attached the correspondence from our office to you, dated 20/10/2016 and 25/10/2016. To date I have had no reply from you, and would like to know if you require any further assistance with your matter.
Should you require any further information regarding your upgrade call recording I have mailed you, please do not hesitate to contact us on ***.
Regards,
Customer Service
Summer Mobile (Pty) Ltd
From: Nawaal Solomons
Sent: 25 October 2016 09:57 AM
To: '***'
Cc: CustomerServices
Subject: RE: Hello Peter Matter
Attached, please find the upgrade of cell number: *** as requested.
From: Nawaal Solomons
Sent: 20 October 2016 11:43 AM
To: '***'
Cc: CustomerServices
Subject: Hello Peter Matter
Good Day Mr Bates
Thank you for bringing you matter to our attention.
We value you as a customer and will respond to your query within 48 hours.
Should you have any further concerns, please do not hesitate to contact us on the below numbers.
Thank you in advance,