RS
Richard S
1 reviews | Active since May 2013
03 May 2019, 17:56
What a headache of a company
Wrong colour device delivered, meaning that it becomes my problem. I have to travel to an MTN direct (not any MTN as Summer Mobile customer care led me to believe, wasting unnecessary time and money), have them return the phone and then deal with Summer Mobile all over again. Forget it. The only reason I agreed to this deal was convenience as the contract price is higher than anywhere else, and the effort is being passed off on me for your mistake. Only afterwards do you claim that the colour cannot be guaranteed? No, I think not. Kindly contact me urgently to cancel this contract and fetch the device. Account number A ********** Order number ********** 795 MTN order number ********** _1
No I will not phone customer care again. You may phone me to resolve.
Helpful (0)
Replies (4)0
Replies (4)
Digicall's replyOfficial
06 May 2019, 11:20Good Day,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Digicall's reply06 May 2019, 11:20
Official
Good Day,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
RS
Richard S's updateReviewer Update
10 May 2019, 09:53Yoh yoh yoh. That's a new level of useless. All information is provided but still no one can do the simple job of reading information to make customers' lives easier. Truly hopeless.
RS
Richard S's update10 May 2019, 09:53
Reviewer Update
Yoh yoh yoh. That's a new level of useless. All information is provided but still no one can do the simple job of reading information to make customers' lives easier. Truly hopeless.
RS
Richard S's updateReviewer Update
10 May 2019, 10:02For anyone reading, this is the reply (marked private so that the public can't see how useless the company is).
Good Day,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
**********
RS
Richard S's update10 May 2019, 10:02
Reviewer Update
For anyone reading, this is the reply (marked private so that the public can't see how useless the company is).
Good Day,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your MTN account number as the account number above is not clear in order for us to assist and once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
**********
Digicall's replyOfficial
10 May 2019, 14:37Good Day Sir,
We have received your formal complaint and would like to assist you in this regard. This being said your information you have provided is blurred out for security reasons to the public that can read or post; therefore kindly forward your contact number, Id and MTN account number to our customer service email address # *** we are eagerly awaiting on your response.
Regards,
Customer Service @ Summer Mobile
***
We have received your formal complaint and would like to assist you in this regard. This being said your information you have provided is blurred out for security reasons to the public that can read or post; therefore kindly forward your contact number, Id and MTN account number to our customer service email address # *** we are eagerly awaiting on your response.
Regards,
Customer Service @ Summer Mobile
***
Digicall's reply10 May 2019, 14:37
Official
Good Day Sir,
We have received your formal complaint and would like to assist you in this regard. This being said your information you have provided is blurred out for security reasons to the public that can read or post; therefore kindly forward your contact number, Id and MTN account number to our customer service email address # *** we are eagerly awaiting on your response.
Regards,
Customer Service @ Summer Mobile
***
We have received your formal complaint and would like to assist you in this regard. This being said your information you have provided is blurred out for security reasons to the public that can read or post; therefore kindly forward your contact number, Id and MTN account number to our customer service email address # *** we are eagerly awaiting on your response.
Regards,
Customer Service @ Summer Mobile
***