We experienced a crisis when a pipe burst in our roof

We experienced a crisis when a pipe burst in our roof. We immediately logged a call and we were reassured by LINDIWE MASEKO about the process to follow. She followed procedure in such a calming, caring and sufficient way, that the crisis felt manageable. The follow-up calls and the fact that we did not only feel like a policy number, was a breath of fresh air. Within less than a week, the damage was fixed, the assessor assessed and the process concluded.