Very, very, very poor service
<p>iSmart has been putting debit orders through before my salary date and I have been charged R150 bank charges per debit order. On 18 November 2016 I have communicated via email and received response from Meagan Lekey that all is now sorted.</p> <p>On 26 January 2017 iSmart decided that my request is trivial and put another debit order through... with my salary date being the 27th of each month.</p> <p>So do I now just reverse the debit order and block all future debit orders??? I have tried to speak to a customercare consultant with no joy as the lady did not seem to understand English or Afrikaans.</p> <p> </p>
Hi Dalene,
Thank you for giving us the time to speak to you regarding your query.
As discussed, I will await your bank statement/attachment regarding your debit date change in order for us to confirm your debit date change on our side.
Regards,
Sabi
Ismart Customer Service Representative
Hi Dalene,
Thank you for giving us the time to speak to you regarding your query.
As discussed, I will await your bank statement/attachment regarding your debit date change in order for us to confirm your debit date change on our side.
Regards,
Sabi
Ismart Customer Service Representative
So, I was sitting on Sunday, 26 February 2017 minding my own business when I get a notification from my bank informing me that the debit order from iSmart has gone off my account.... This happened after numerous phone calls and emails requesting that my debit order goes of on the 27th of each month.
I am disgusted in your service and do not want to proceed doing business with your company!!
So, I was sitting on Sunday, 26 February 2017 minding my own business when I get a notification from my bank informing me that the debit order from iSmart has gone off my account.... This happened after numerous phone calls and emails requesting that my debit order goes of on the 27th of each month.
I am disgusted in your service and do not want to proceed doing business with your company!!