1 reviews | Active since Jun 2014
VERY BAD SERVICE, ONPROFFESIONAL
<p>On 3 April apply for an cellphone conttract. At 09h15 receive sms that someone will contact me. Then Cameron from Cellspot calle me, complete application over phone. He just need me to send an document what I did on sam eday at 09h41.</p> <p>On 4 April at 06h36 receive an sms that it the contract is approve and will recieive phone in 7-10 working days.</p> <p>On 11 April receive phone calle from Cameron that said they need an other document and then I ask him why did not phone earlier. Why it take 7 days to contact me, and it is supposed to be delivery the next day. He was very cross and start shouting on me. Told him to f...and drop the phone.</p> <p>On the 12 April 11h46 send complain email.</p> <p>On 12 April 12h11 resend complain email again.</p> <p>On 13 April 09h07 resend complain email again</p> <p>On 13 April 10h05 receive an sms that this contract application is been cancelled.</p> <p>On 13 April 11h10 Marriana Vollenhoven reply she need my ID to look into this.</p> <p>On 13 April 01h33 send ID and the sms receive attached in email to her.</p> <p>On 19 April 09h44 send email regarding feedback.</p> <p>According to Marriana:</p> <p>they try to cal me on 6 April - JUST 6 APRIL ???? WHAT ABOUT THE OTHER DAYS???? DO THEY HAVE PROOF OF JUST 1 ATTEMPTED PHONE CALL ????</p> <p>CellSpot cancelled the contract on 11 April???? JUST AFTER ME SEND SEVERAL COMPLAIN IN AS PER EMAIL?????</p> <p>> Why they did not phone also on other days?</p> <p>> Why they did not phone, again and again ?</p> <p>> Why they did not send an sms, like all the other smsé that i receive from them?</p> <p>>Why Camerond did not send an email that they can get hold of me ?</p> <p>> Why just after I send complain email in, suddenly the contract application is been cancelled?</p> <p>> Why Marriana say they cancelled it on the 11April, but I receive the sms on the 13April???</p> <p> </p> <p> </p>
Good day Louis,
I am busy with Cell Spot to confirm the contact attempts which were made to you in order to save the application.
I have reached out to senior management to confirm if there is any way i can have the cancellation of the application reversed.
I do apologise for the inconvenience caused during your experience with us thus far.
Kind Regards
Marriana Vollenhoven
Customer Service Manager
Good day Louis,
I am busy with Cell Spot to confirm the contact attempts which were made to you in order to save the application.
I have reached out to senior management to confirm if there is any way i can have the cancellation of the application reversed.
I do apologise for the inconvenience caused during your experience with us thus far.
Kind Regards
Marriana Vollenhoven
Customer Service Manager
