NV
Neill V

1 reviews | Active since Aug 2017

22 Aug 2017, 09:45

Very bad service

Natalie phoned me informing me that I'm due for an upgrade. I agreed and terms were discussed including handset that would be delivered (never received).

I specifically instructed that I do NOT want a 36 month contract, but allas when i checked my account it was upgtaded as a 36 month contract. I've got the recording of the phone call as proof.

Mtn cannot assist (they dont care).

Phoned Summer Mobile again and they said the upgrade first had to be cancelled before the issue can be fixed. Now nothing happens... Natalie was supposed to call me back, but nothing.

Upgrade not cancelled....

Now its impossible to get in contact with summer mobile as their phones just keeps ringing and they do not respond to web enquiries.

Looking at the amount of negative reviews on hellopeter, its a pity i agreed to do business with this *********** business.

I want my upgrade cancelled and never want to do business with summer mobile again, ever!!!!

0
Replies (4)
Digicall
Digicall's reply22 Aug 2017, 10:05
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

Digicall
Digicall's reply22 Aug 2017, 10:06
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

NV
Neill V's update11 Sept 2017, 19:20
Reviewer Update
Issue still not resolved. Ashleen from Summer Mobile sent me an email after my complaint on Hellopeter.com, but ignores my emails where I ask for progress and feedback. Trying to phone them leaves you with unanswered calls or they put you on hold for so long that you give up and hang up. Still extremely dissatisfied and appalled by Summer Mobile's incompetence to resolve the issue. They were VERY quick in doing the (**********) upgrade, but not that they made a mess of things they completely ignore me. I also havent reveived the new handset, but I'm paying for it... Stay away from Summer Mobile. Go directly to MTN Direct.
Digicall
Digicall's reply12 Sept 2017, 09:05
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.

One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,