MR
Marlese R
1 reviews | Active since Feb 2016
03 Feb 2016, 12:30
Useless Cellphone!!
I bought a Huawei from iSmart less than 6 months ago. Since I had the phone it has not bee working in terms of the software.<br> <br> Every time I call the call center they have the phone collected and supposedly repaired, when I get it back it is the same problem again.<br> <br> I have send my phone in 5 times, the last time I send it in they send me a cracked phone back and without my charger, when I called them again they said they need to come and collect it again and let me know.<br> <br> I always have to call them and follow up, they never call me back.<br> <br> All I want is for them to give me a new phone or cancel the contract. It is the most annoying thing to pay for a phone every single month and you cant use it at all.<br> <br> This is the most *********** company I have ever dealt with, I will never recommend anyone to ever buy from them!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Digicall's replyOfficial
09 Feb 2016, 16:33Hello Marlese1990,
As discussed over the telephone, we've agreed on an acceptable solution for you and will collect the handset for repairs. Our couriers will collect the faulty handset tomorrow. I have advised our supplier of the missing charger as well as the screen that was cracked when you received it from repairs, we awaiting the outcome.
I apologise for the inconvenience this has caused and will be in contact with you as discussed.
Regards,
iSmart Team
As discussed over the telephone, we've agreed on an acceptable solution for you and will collect the handset for repairs. Our couriers will collect the faulty handset tomorrow. I have advised our supplier of the missing charger as well as the screen that was cracked when you received it from repairs, we awaiting the outcome.
I apologise for the inconvenience this has caused and will be in contact with you as discussed.
Regards,
iSmart Team
Best regards,
Digicall's reply09 Feb 2016, 16:33
Official
Hello Marlese1990,
As discussed over the telephone, we've agreed on an acceptable solution for you and will collect the handset for repairs. Our couriers will collect the faulty handset tomorrow. I have advised our supplier of the missing charger as well as the screen that was cracked when you received it from repairs, we awaiting the outcome.
I apologise for the inconvenience this has caused and will be in contact with you as discussed.
Regards,
iSmart Team
As discussed over the telephone, we've agreed on an acceptable solution for you and will collect the handset for repairs. Our couriers will collect the faulty handset tomorrow. I have advised our supplier of the missing charger as well as the screen that was cracked when you received it from repairs, we awaiting the outcome.
I apologise for the inconvenience this has caused and will be in contact with you as discussed.
Regards,
iSmart Team
Best regards,
MR
Marlese R's updateReviewer Update
24 Jun 2016, 13:09This problem was posted in Feb 2016..... We are now at the end of June 2016 and I am still sitting with a problem.
iSmart collected my phone exactly 2 months ago, in the 2 months I did not receive 1 phone call or 1 email on what is going on.
I called them and then still had no solution to my problem.
I have never in my life experience such terrible customer service. whenever I call or email I do not get any respond!
I am paying for a phone I have not used!
I will never ever reccomend iSmart or buy anything from them again!
MR
Marlese R's update24 Jun 2016, 13:09
Reviewer Update
This problem was posted in Feb 2016..... We are now at the end of June 2016 and I am still sitting with a problem.
iSmart collected my phone exactly 2 months ago, in the 2 months I did not receive 1 phone call or 1 email on what is going on.
I called them and then still had no solution to my problem.
I have never in my life experience such terrible customer service. whenever I call or email I do not get any respond!
I am paying for a phone I have not used!
I will never ever reccomend iSmart or buy anything from them again!
Digicall's replyOfficial
24 Jun 2016, 16:59Hello Marlese1990,
As discussed over the telephone I have provided you with an update regarding your handset that is in for repairs.
I do apologise for the frustration you have experienced while waiting for your inquiry to be resolved.
As discussed earlier in the week we are working on having the matter resolved as soon as possible.
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,
Digicall's reply24 Jun 2016, 16:59
Official
Hello Marlese1990,
As discussed over the telephone I have provided you with an update regarding your handset that is in for repairs.
I do apologise for the frustration you have experienced while waiting for your inquiry to be resolved.
As discussed earlier in the week we are working on having the matter resolved as soon as possible.
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,