1 reviews | Active since Feb 2017
Upgraded Cellphone Contract
<p>I upgraded my MTN contract a month ago via a call that I got from somebody who at the time I thought was MTN. Worse decision ever, to this day I still dont have my phone. MTN Direct told me that they outsource the upgrades process and the company that did mine was Summer Mobile. They refuse to answer their phone, MTN gave them an order to reverse the upgrade so that I can do it directly with MTN and they still havent did that. They havent contacted me or tried to rememdy the issue. Why MTN still uses them I dont know. Warning to anybody that gets a phone call to upgrade their MTN contract. They are probabaly the useless Summer Mobile, confirm which company they are and if Summer Mobile, you better off hanging up. Btw I have already been charged for the phone I dont have. </p>
Good Day Mr Moodley
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Also be advised that Summer Mobile processed you upgrade on behalf of MTN on 18/01/2017 (on cell nr ***) and it is MTN's normal business practice to have any package hand delivered within 7-10 working days (which ended 01/02/2017). Your package was handed over to the courier on 26/02/2017, who in return called you on the following days to arrange for a successful delivery:
First booking attempt > courier called on cell nr *** - 26/01/2017 @ 09h35 (no answer)
Second booking attempt >> courier called on cell nr *** - 26/01/2017 @ 10h52 (no answer)
Third booking attempt >> courier called on cell nr *** - 26/01/2017 @ 12h42 (no answer
Fourth booking attempt >> courier called on cell nr *** - 27/01/2017 @ 15h55 (no answer)
Hence unsuccessful delivery, the courier returned your package back to MTN.
Should you have any further queries regarding your returned package, kindy contact our office to assist with a redelivery.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,
Good Day Mr Moodley
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Also be advised that Summer Mobile processed you upgrade on behalf of MTN on 18/01/2017 (on cell nr ***) and it is MTN's normal business practice to have any package hand delivered within 7-10 working days (which ended 01/02/2017). Your package was handed over to the courier on 26/02/2017, who in return called you on the following days to arrange for a successful delivery:
First booking attempt > courier called on cell nr *** - 26/01/2017 @ 09h35 (no answer)
Second booking attempt >> courier called on cell nr *** - 26/01/2017 @ 10h52 (no answer)
Third booking attempt >> courier called on cell nr *** - 26/01/2017 @ 12h42 (no answer
Fourth booking attempt >> courier called on cell nr *** - 27/01/2017 @ 15h55 (no answer)
Hence unsuccessful delivery, the courier returned your package back to MTN.
Should you have any further queries regarding your returned package, kindy contact our office to assist with a redelivery.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,
This is garbage, MTN have my call records which shows that no one called me. They have sent you guys multiple requests to reverese the upgrade. Ensure that this is done effective immediately so I can go to an MTN store to do it myself.
Also not to mention that the consultant told me that the phone would be delivered within 3 days.
Its pointless calling you guys since no one answers. I suggest anyone reading this try Summer Mobiles number.
This is garbage, MTN have my call records which shows that no one called me. They have sent you guys multiple requests to reverese the upgrade. Ensure that this is done effective immediately so I can go to an MTN store to do it myself.
Also not to mention that the consultant told me that the phone would be delivered within 3 days.
Its pointless calling you guys since no one answers. I suggest anyone reading this try Summer Mobiles number.
Mr Moodley,
Be advised that Summer Mobile logged an Upgrade reversal with MTN, and your reference number is ***4
Your upgrade reversal should reflect within 48 hours.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,
Mr Moodley,
Be advised that Summer Mobile logged an Upgrade reversal with MTN, and your reference number is ***4
Your upgrade reversal should reflect within 48 hours.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,