EC
Etienne C
1 reviews | Active since Dec 2017
07 Dec 2017, 11:27
Upgrade woes
Trying to cancel an upgrade once we found out it was a 36 month contract! Why offer a 36 month contract when the phone only has a 2 year warranty? Contacted Summer Mobile on numerous occasions over the past 2 weeks, keep getting told they are waiting on the handset to be returned, *******! Contacted the courier, the handset was returned to Summer Mobile, so what now? Called again today, apparently the supervisor, Ashley, is "unavailable. My advice, give Summer Mobile a very wide berth and avoid at all cost.
Helpful (0)
Replies (7)0
Replies (7)
Digicall's replyOfficial
07 Dec 2017, 11:34Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply07 Dec 2017, 11:34
Official
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
EC
Etienne C's updateReviewer Update
07 Dec 2017, 12:47Contact number ***
EC
Etienne C's update07 Dec 2017, 12:47
Reviewer Update
Contact number ***
Digicall's replyOfficial
07 Dec 2017, 13:21Good Day,
Thank you for responding.
One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply07 Dec 2017, 13:21
Official
Good Day,
Thank you for responding.
One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
EC
Etienne C's updateReviewer Update
12 Dec 2017, 10:37I have never experienced a company like Summer Mobile. The whole experience has been a nightmare. I have personally contacted the couriers who guarantee me that the device was delivered to the MTN warehouse at the beginning of last week. Have spoken to Summer Mobile who tell me they have no contact numbers for the MTN warehouse can only email them and that they are waiting for a reference number before they can cancel my upgrade!!!! Summer Mobile cannot tell me how long this will take!!! I am now paying for a phone that I do not have and feel I could still be waiting for this to be sorted out this time next year. MTN themselves will do nothing to help with this matter.
EC
Etienne C's update12 Dec 2017, 10:37
Reviewer Update
I have never experienced a company like Summer Mobile. The whole experience has been a nightmare. I have personally contacted the couriers who guarantee me that the device was delivered to the MTN warehouse at the beginning of last week. Have spoken to Summer Mobile who tell me they have no contact numbers for the MTN warehouse can only email them and that they are waiting for a reference number before they can cancel my upgrade!!!! Summer Mobile cannot tell me how long this will take!!! I am now paying for a phone that I do not have and feel I could still be waiting for this to be sorted out this time next year. MTN themselves will do nothing to help with this matter.
Digicall's replyOfficial
12 Dec 2017, 11:21Good Day,
Thank you for responding.
One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply12 Dec 2017, 11:21
Official
Good Day,
Thank you for responding.
One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
EC
Etienne C's updateReviewer Update
12 Dec 2017, 12:53Whatever! Dealt with Ashleen (supervisor at Summer Mobile), John and all the other names mentioned above, quote Ashleen "cannot do anything without an RMA number from the MTN depot". I hope this happens in my lifetime still....... The courier company says the device is at the MTN depot in Midrand, step up to the plate Summer Mobile and get things done! Paying for a phone that we do not have!!!!!!!!! Get one of the company directors to call us, not customer services.
EC
Etienne C's update12 Dec 2017, 12:53
Reviewer Update
Whatever! Dealt with Ashleen (supervisor at Summer Mobile), John and all the other names mentioned above, quote Ashleen "cannot do anything without an RMA number from the MTN depot". I hope this happens in my lifetime still....... The courier company says the device is at the MTN depot in Midrand, step up to the plate Summer Mobile and get things done! Paying for a phone that we do not have!!!!!!!!! Get one of the company directors to call us, not customer services.
Digicall's replyOfficial
12 Dec 2017, 14:24Good Day
We would like to apologise for any inconvenience caused due to the MTN process that is being followed regarding the request for cancellation. Our aim is to resolve your enquiry and to keep you informed daily until the request has been processed by MTN.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply12 Dec 2017, 14:24
Official
Good Day
We would like to apologise for any inconvenience caused due to the MTN process that is being followed regarding the request for cancellation. Our aim is to resolve your enquiry and to keep you informed daily until the request has been processed by MTN.
Regards,
Customer Service @ Summer Mobile
***
Best regards,