DF
Dominique F
1 reviews | Active since May 2012
16 May 2017, 10:38
upgrade farce
<p>on getting my upgrade with iSamrt I find out that they dontlet you keep your number as your contract phone number, each time you upgrade you have to get a new number you can keep your old number but it is now a pay as you go number and not prepaid anymore. How would you like to have to change your contact number every 2 years its inconvienient and stupid! Call centre basically says well if you are not happy with the issue then dont upgrade and go elsewhere.</p>
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Replies (5)0
Replies (5)
Digicall's replyOfficial
16 May 2017, 11:15Hi Dominique,
Thank you for your time.
Your upgrade application has been successfully cancelled as per your requested.
Also, the data allocations query for your old contract have been escalated to our network in order to check when last you were allocated, and feedback will be provided to you within 24-48 working hours.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply16 May 2017, 11:15
Official
Hi Dominique,
Thank you for your time.
Your upgrade application has been successfully cancelled as per your requested.
Also, the data allocations query for your old contract have been escalated to our network in order to check when last you were allocated, and feedback will be provided to you within 24-48 working hours.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
DF
Dominique F's updateReviewer Update
22 May 2017, 08:48Received a phone call and a promise to send an email saying I could keep my phone number if I did an upgrade but that has not happened as yet. I still dont see why consumers get penalised when their contract ends in that they dont automatically get to keep the number for the upgrade instead of being forced to change numbers at the end of their 2 year contract its not practical or user friendly. Apparently the data that I paid for end of April with my current contract that is due for the upgrade will be manually loaded sometime this week
DF
Dominique F's update22 May 2017, 08:48
Reviewer Update
Received a phone call and a promise to send an email saying I could keep my phone number if I did an upgrade but that has not happened as yet. I still dont see why consumers get penalised when their contract ends in that they dont automatically get to keep the number for the upgrade instead of being forced to change numbers at the end of their 2 year contract its not practical or user friendly. Apparently the data that I paid for end of April with my current contract that is due for the upgrade will be manually loaded sometime this week
Digicall's replyOfficial
22 May 2017, 09:00Hi Dominique,
I will still send the letter to you as per our discussion last week, as I am still awaiting confirmation on the complete process due to this not being part of our daily business operation.
Your outstanding data allocations will be loaded this week.
Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply22 May 2017, 09:00
Official
Hi Dominique,
I will still send the letter to you as per our discussion last week, as I am still awaiting confirmation on the complete process due to this not being part of our daily business operation.
Your outstanding data allocations will be loaded this week.
Regards,
Sabi
Customer Service Representative
Best regards,
DF
Dominique F's updateReviewer Update
01 Jun 2017, 09:54I have recieved the phone with a sim card that has airtime and data loaded with a new number and not as per my request and the letter that assured me that my number would be ported (Which still has not happened!) and the airtime that I paid for in APRIL and was promised as per above message and telephone call has still not been loaded you are a bunch of liers and *******!
DF
Dominique F's update01 Jun 2017, 09:54
Reviewer Update
I have recieved the phone with a sim card that has airtime and data loaded with a new number and not as per my request and the letter that assured me that my number would be ported (Which still has not happened!) and the airtime that I paid for in APRIL and was promised as per above message and telephone call has still not been loaded you are a bunch of liers and *******!
DF
Dominique F's updateReviewer Update
05 Jun 2017, 13:19Promised follow up call last week Thursday has never materialised, number has finally been ported but airtime still not loaded THAT IS THEFT! ALSO number now Cell C not Vodacom anymore how are you going to load the owed airtime and data
DF
Dominique F's update05 Jun 2017, 13:19
Reviewer Update
Promised follow up call last week Thursday has never materialised, number has finally been ported but airtime still not loaded THAT IS THEFT! ALSO number now Cell C not Vodacom anymore how are you going to load the owed airtime and data