Upgrade done for 36 and not 24 months

THIS IS THE WORST EXPERIENCE OF MY LIFE!!!!!!!!!!!!!!!!!!!! If anyone from Summer Mobile calls you just hangup don't say a word !!!!!!!!!!!!!!!!!!!

Summer Mobile called and upgraded my contract telephonically but failed to inform me during call that they had changed to 36 months from 24 months. I have requested that this be reversed so that i can do it over 24 months and MTN/ Summer Mobile has just fobbed me off. Below are some of the interactions i have had with MTN / Summer Mobile over the last month trying to get this issue resolved. Summer Mobile spoke to Vincent on 3 occasions on 25 August and again on 13 September and again on the 20th September. MTN Summer Reference uv ********** Vincent ********** 5. Simtha told me i can go to the store and upgrade Have been in to the Pavillion store twice only to be told they cant do anything. Have logged two complaints on Twitter and another 2 on Hello Peter. Below is second responce from Hello Peter 12 September Hello Peter Responce Thank you for your post. We acknowledge the receipt of your complaint and apologise for the inconvenience experienced. We will engage with our channel support department to investigate and resolve your problem accordingly. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. regards mike Complaints Management Team Reference Number: ********** 0

18 September 18:00 ********** 51 Noma Ntuli Emailed retention and asked me to call back next day. 19 September 10:54 Called retention and spoke to Thami ********** 22 who said it should be cancelled in 2 - 24 hours. 20 September 12:46 Called retentions and got cut off after 40 min. Called back Spoke to Meo who transferred me to Victor who hung up on me after an hour long call after saying they cant cancel the 36 month upgrade because the warehouse had not received the stock back yet after 20 days ??? What will happen when the debit order runs for something i have not signed for or used who will sort out that issue ?????

I have now lost all faith in MTN and their upgrade partner Summer Mobile. DO NOT DEAL WITH ANYTHING MTN/Summer Mobile RELATED!!!!!!!!! They will only cause you issues and ***** your money.

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