Item: Digicall
Rating: 1
Author: Portia K

Digicall's replyOfficial

29 Mar 2018, 08:33

Hi Portia,

I have tried reaching you today regarding the above without any success.

Please advise a suitable time you will be available and I will attempt to call back.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply29 Mar 2018, 08:33

Official

Hi Portia,

I have tried reaching you today regarding the above without any success.

Please advise a suitable time you will be available and I will attempt to call back.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

29 Mar 2018, 09:13

you may call now

PK

Portia K's update29 Mar 2018, 09:13

Reviewer Update

you may call now

Digicall's replyOfficial

29 Mar 2018, 09:53

Hi Portia,

Thank you for your time and patience in allowing me to assist you with the above query.

There are no debit orders going off from this old Account on our side as per our discussion, as contract has already ended on 2018/01/26. All future debits on Account have been cancelled after contract has since ended.

There are currently only two contracts as discussed that are active under your name.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply29 Mar 2018, 09:53

Official

Hi Portia,

Thank you for your time and patience in allowing me to assist you with the above query.

There are no debit orders going off from this old Account on our side as per our discussion, as contract has already ended on 2018/01/26. All future debits on Account have been cancelled after contract has since ended.

There are currently only two contracts as discussed that are active under your name.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

29 Mar 2018, 09:58

Thank you Sabi. I suppose my account has been hacked ??

PK

Portia K's update29 Mar 2018, 09:58

Reviewer Update

Thank you Sabi. I suppose my account has been hacked ??

Digicall's replyOfficial

29 Mar 2018, 10:03

Hi Portia,

Its only a pleasure. :-)

I cannot confirm that as on our side there are no debits going off from your old Account, however you can also confirm and check that with your bank.

Please kindly email me on customerS @ismart.co.za for further questions or contact our Customer Service on ***should you have any further queries.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply29 Mar 2018, 10:03

Official

Hi Portia,

Its only a pleasure. :-)

I cannot confirm that as on our side there are no debits going off from your old Account, however you can also confirm and check that with your bank.

Please kindly email me on customerS @ismart.co.za for further questions or contact our Customer Service on ***should you have any further queries.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

10 Apr 2018, 12:36

Hi Sabi. Once again I have to appeal to you. I have just realized that your company handed me over to Gerhard Van Der Merwe Attorneys for non-payment of one of the items I purchased from you which is Huawei Media Pad. I do not have any idea why this happened and why I was not informed about this prior to my name being handed over. I made a call to your office this morning 10th April and spoke to one of your agents who said her name was Nyameka and she promised to come back to me. I placed the call around 8h48 . Up to now I have not received any response from anyone from your company. You should understand that I am at my wits' end now with regards to your company. You try to correct this problem and when you turn around there is another one that crops up. Please let me know why do I have to suffer like this. Handing me over to your Attorneys for what really ?

PK

Portia K's update10 Apr 2018, 12:36

Reviewer Update

Hi Sabi. Once again I have to appeal to you. I have just realized that your company handed me over to Gerhard Van Der Merwe Attorneys for non-payment of one of the items I purchased from you which is Huawei Media Pad. I do not have any idea why this happened and why I was not informed about this prior to my name being handed over. I made a call to your office this morning 10th April and spoke to one of your agents who said her name was Nyameka and she promised to come back to me. I placed the call around 8h48 . Up to now I have not received any response from anyone from your company. You should understand that I am at my wits' end now with regards to your company. You try to correct this problem and when you turn around there is another one that crops up. Please let me know why do I have to suffer like this. Handing me over to your Attorneys for what really ?

Digicall's replyOfficial

10 Apr 2018, 14:00

Hi Portia,

Thank you for your time.

We have noticed the error from our side and have escalated this matter to the external department to rectify it. I will provide feedback to you as discussed within 48 working hours.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply10 Apr 2018, 14:00

Official

Hi Portia,

Thank you for your time.

We have noticed the error from our side and have escalated this matter to the external department to rectify it. I will provide feedback to you as discussed within 48 working hours.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's replyOfficial

10 Apr 2018, 15:10

Hi Portia,

Thank you again for your time.

The external department has confirmed that the error has been rectified on our side, and therefore Account has been closed with Gerhard Van Der Merwe Attorneys as discussed.

Apologies for any inconvenience that may have been caused.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply10 Apr 2018, 15:10

Official

Hi Portia,

Thank you again for your time.

The external department has confirmed that the error has been rectified on our side, and therefore Account has been closed with Gerhard Van Der Merwe Attorneys as discussed.

Apologies for any inconvenience that may have been caused.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

26 Apr 2018, 07:33

Hi Sabi It is so unfortunate that once again in this 26th day of April 2018 I have to write to you complaining about the same **** that I always complain about. Once again you guys went and debited my account for the same R399 and my other two debit orders have changed from R289 to R291 and the other from R379 to R382. I called in this morning and the lady I spoke to told me it is because of the VAT increase. I understand that, but there is still the question of the R399 that you have debited again, which brings me to the question that if the other amounts have increased due to VAT why has this R399 that you always erroneously debit not increased ? My third concern is the fact that I have always been informed , whenever I call your offices that the account for the Samsung Core Prime phone is coming to an end this month end (April), that is the one which debit order was R379, now today to my surprise, the lady I spoke to is telling me that this account actually ends end of May !!! My concern is that when May comes, I will then be told that it ends in June. Everyone that I have spoken to in your company has always told me that this account comes to an end at the end of April, now all of sudden it is no longer April but May!! Why are you people hell-bent on bull****ting me? Do you realize that whenever I go to reverse this unauthorized R399 the bank charges me and the only thing I get from you is just an apology. The last time I spoke to you, you assured me that this debit order is not coming from you because its not on your system. If that is the case why is it that whenever the debit orders go through from your company, they go through within seconds of each other ? Assuming my account was being hacked, what are the chances of the "hackers's" debit order going through at the same time with your legitimate debit orders ? I am not going to apologize for the language that I have used here. Even an angel would have lost his patience with you people. I really am not sure why do you always derive pleasure in upsetting people and playing with their minds. I work hard for my money, and this damn thing of not being honest is just not on. Next time this **** happens, I swear I will not be writing to this forum, I will look for a highest platform I can use to raise my concerns, because it is just clear that you people are just ******, period. I am livid with anger as I write this.

PK

Portia K's update26 Apr 2018, 07:33

Reviewer Update

Hi Sabi It is so unfortunate that once again in this 26th day of April 2018 I have to write to you complaining about the same **** that I always complain about. Once again you guys went and debited my account for the same R399 and my other two debit orders have changed from R289 to R291 and the other from R379 to R382. I called in this morning and the lady I spoke to told me it is because of the VAT increase. I understand that, but there is still the question of the R399 that you have debited again, which brings me to the question that if the other amounts have increased due to VAT why has this R399 that you always erroneously debit not increased ? My third concern is the fact that I have always been informed , whenever I call your offices that the account for the Samsung Core Prime phone is coming to an end this month end (April), that is the one which debit order was R379, now today to my surprise, the lady I spoke to is telling me that this account actually ends end of May !!! My concern is that when May comes, I will then be told that it ends in June. Everyone that I have spoken to in your company has always told me that this account comes to an end at the end of April, now all of sudden it is no longer April but May!! Why are you people hell-bent on bull****ting me? Do you realize that whenever I go to reverse this unauthorized R399 the bank charges me and the only thing I get from you is just an apology. The last time I spoke to you, you assured me that this debit order is not coming from you because its not on your system. If that is the case why is it that whenever the debit orders go through from your company, they go through within seconds of each other ? Assuming my account was being hacked, what are the chances of the "hackers's" debit order going through at the same time with your legitimate debit orders ? I am not going to apologize for the language that I have used here. Even an angel would have lost his patience with you people. I really am not sure why do you always derive pleasure in upsetting people and playing with their minds. I work hard for my money, and this damn thing of not being honest is just not on. Next time this **** happens, I swear I will not be writing to this forum, I will look for a highest platform I can use to raise my concerns, because it is just clear that you people are just ******, period. I am livid with anger as I write this.

Digicall's replyOfficial

26 Apr 2018, 09:06

Hi Portia,

Thank you for your time and allowing me to look into all your Accounts.

I can confirm as discussed that you currently have 1 active account/contract under your name, which ends on 2019/01/25.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply26 Apr 2018, 09:06

Official

Hi Portia,

Thank you for your time and allowing me to look into all your Accounts.

I can confirm as discussed that you currently have 1 active account/contract under your name, which ends on 2019/01/25.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

21 May 2018, 06:31

Dear Sabi When we last spoke you assured me that there will be no more nonsense on my account but this morning I woke up to another debit order of R139.00. I cannot reiterate enough the fact that I have no agreement with you people to debit my account on the 21st of the month; needless to say that even if that was the case, I do not have any debit order in that amount. The last time I spoke to you, you assured me that there will not be anything of the sort happening on my account again and I believed you, but it turns out that I should not have done so. needless to say that the reversal of these debit orders is costing me and secondly I have to walk for almost 30 minutes to the nearest Capitec bank to have the amount reversed. I am short of words now to express how I feel about the *******ion that you guys keep embarking on. I would love to see how you are going to explain this debit order because the problem with you guys is that you never explain anything upfront, but you first debit one's account at a time when you deem fit, and only then you take a person on a tutorial explaining what was never debited fifteen years ago. to be honest with you, I curse the day I ever started any business with you people because I have just come to realize that you are nothing but a bunch of ******.

PK

Portia K's update21 May 2018, 06:31

Reviewer Update

Dear Sabi When we last spoke you assured me that there will be no more nonsense on my account but this morning I woke up to another debit order of R139.00. I cannot reiterate enough the fact that I have no agreement with you people to debit my account on the 21st of the month; needless to say that even if that was the case, I do not have any debit order in that amount. The last time I spoke to you, you assured me that there will not be anything of the sort happening on my account again and I believed you, but it turns out that I should not have done so. needless to say that the reversal of these debit orders is costing me and secondly I have to walk for almost 30 minutes to the nearest Capitec bank to have the amount reversed. I am short of words now to express how I feel about the *******ion that you guys keep embarking on. I would love to see how you are going to explain this debit order because the problem with you guys is that you never explain anything upfront, but you first debit one's account at a time when you deem fit, and only then you take a person on a tutorial explaining what was never debited fifteen years ago. to be honest with you, I curse the day I ever started any business with you people because I have just come to realize that you are nothing but a bunch of ******.

PK

Portia K's updateReviewer Update

21 May 2018, 10:03

I spoke to one of your customer services agents who told me that the R139 was for a Sim Card I had purchased !! Really !!! You guys never cease to amaze me. When and how did I do this and who was the simcard delivered to and who received it is a mystery ! Please sort this **** out because I did not order, did not receive any sim card from you at all. Can you people stop de*****ing us of our hard-earned money . Are you not tired of being reported about on a daily basis ?

PK

Portia K's update21 May 2018, 10:03

Reviewer Update

I spoke to one of your customer services agents who told me that the R139 was for a Sim Card I had purchased !! Really !!! You guys never cease to amaze me. When and how did I do this and who was the simcard delivered to and who received it is a mystery ! Please sort this **** out because I did not order, did not receive any sim card from you at all. Can you people stop de*****ing us of our hard-earned money . Are you not tired of being reported about on a daily basis ?

Digicall's replyOfficial

21 May 2018, 10:28

Hi Portia,

I have tried reaching you today regarding your query without any success.

However, I have also emailed you regarding the above debit query as to what the way forward is.

I trust all is in order.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply21 May 2018, 10:28

Official

Hi Portia,

I have tried reaching you today regarding your query without any success.

However, I have also emailed you regarding the above debit query as to what the way forward is.

I trust all is in order.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

PK

Portia K's updateReviewer Update

21 May 2018, 10:46

You may call me now

PK

Portia K's update21 May 2018, 10:46

Reviewer Update

You may call me now

Digicall's replyOfficial

21 May 2018, 11:29

Hi Portia,

Thank you for your time again and understanding.

After checking on our system I can confirm as discussed, that there was an error that occurred on our side as one of our Agents had mistakenly placed a new sim order under your name instead of another customer however it has been rectified.

I sincerely apologize for all the inconveniences caused, and can assure you that we will monitor your account/s going forward to avoid the issue from reoccurring.

Please feel free to contact us should you have any further queries.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply21 May 2018, 11:29

Official

Hi Portia,

Thank you for your time again and understanding.

After checking on our system I can confirm as discussed, that there was an error that occurred on our side as one of our Agents had mistakenly placed a new sim order under your name instead of another customer however it has been rectified.

I sincerely apologize for all the inconveniences caused, and can assure you that we will monitor your account/s going forward to avoid the issue from reoccurring.

Please feel free to contact us should you have any further queries.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

UNNECESSARY DEBIT ORDERS