1 reviews | Active since Sept 2010
<p>The abovementioned people have debited my account without my authorization once again today the 26th. All my debit orders with them are supposed to go through on the 27th of each month, unless that date falls on a public holiday or weekend.</p> <p> </p> <p>what really ****es me off is the fact that this is niot the first time this is happenning with them. The lady I spoke to this morning first tried to deny the fact that my account was debited, then turned around and said that the debit was "an arrangement" that I had made with them. What arrangement? Why would i make an arrangement when my accounts are not in arrears ?</p> <p> </p> <p>The other issue that makes me livid with anger is that if I go and reverse this at the bank I get charged about R55 for the reversal because the type of account I have with my account doesnt allow me to do a reversal with my phone; not to mention the airtime I have to waste calling them for something that I never gave authorization for in the first place!!</p> <p> </p> <p>These people are proving to be ****** of note. How can they continue doing the same mistake month after month ?</p>
Dear Portia
I have been trying to contact you today on the contact numbers we have on our system and the one provided on your complaint with out any success. I have sent you an email as well with all my contact information.
I have looked into your account and have escalated to the relevant department to rectify the debit date.
Please feel free to contact me on *** in order to resolve your complaint.
Kind regards
Marriana Bosch
iSmart Customer Service Team
Best regards,
Dear Portia
I have been trying to contact you today on the contact numbers we have on our system and the one provided on your complaint with out any success. I have sent you an email as well with all my contact information.
I have looked into your account and have escalated to the relevant department to rectify the debit date.
Please feel free to contact me on *** in order to resolve your complaint.
Kind regards
Marriana Bosch
iSmart Customer Service Team
Best regards,
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