Unauthorized debit
So ismart decided to debit my account and I dont even have an account with them for 3years now. So who have to cover bank charges????????
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Replies (5)
Digicall's replyOfficial
14 Aug 2020, 17:01Good day Carmen
Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.With the ID number provided I am not able to trace any debits from your account by iSmart please forward your bank statement and highlight the debits in questions
please forward the bank statement to ***
Kind regards
Team iSmart
Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.With the ID number provided I am not able to trace any debits from your account by iSmart please forward your bank statement and highlight the debits in questions
please forward the bank statement to ***
Kind regards
Team iSmart
Digicall's reply14 Aug 2020, 17:01
Official
Good day Carmen
Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.With the ID number provided I am not able to trace any debits from your account by iSmart please forward your bank statement and highlight the debits in questions
please forward the bank statement to ***
Kind regards
Team iSmart
Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.With the ID number provided I am not able to trace any debits from your account by iSmart please forward your bank statement and highlight the debits in questions
please forward the bank statement to ***
Kind regards
Team iSmart
's updateReviewer Update
14 Aug 2020, 17:08Hi. I did not give you my I'd nr. You can contact me *** I die speak to james at client service and still no one contacted me.
's update14 Aug 2020, 17:08
Reviewer Update
Hi. I did not give you my I'd nr. You can contact me *** I die speak to james at client service and still no one contacted me.
Digicall's replyOfficial
17 Aug 2020, 08:34Good day Carmen
I will shortly be in contact with you to resolve your query
Thank you
I will shortly be in contact with you to resolve your query
Thank you
Digicall's reply17 Aug 2020, 08:34
Official
Good day Carmen
I will shortly be in contact with you to resolve your query
Thank you
I will shortly be in contact with you to resolve your query
Thank you
's updateReviewer Update
17 Aug 2020, 09:32That's what your client service department promised to do since Friday told me to ignore sms then debit order went off so who is responsible for returning debit order fee?? I'm handing this matter to the ombudsman maybe they will assist..
's update17 Aug 2020, 09:32
Reviewer Update
That's what your client service department promised to do since Friday told me to ignore sms then debit order went off so who is responsible for returning debit order fee?? I'm handing this matter to the ombudsman maybe they will assist..
Digicall's replyOfficial
17 Aug 2020, 13:05Good day Carmen
As per our telephonic conversation I sent you an email and I await your response for further assistance
Thank you
As per our telephonic conversation I sent you an email and I await your response for further assistance
Thank you
Digicall's reply17 Aug 2020, 13:05
Official
Good day Carmen
As per our telephonic conversation I sent you an email and I await your response for further assistance
Thank you
As per our telephonic conversation I sent you an email and I await your response for further assistance
Thank you