UNAUTHORIZED DEBIT

In 2014 there was a ********** account that was taken out using my personal details with Ismart. February 2019, iSmart debited from account, I asked nicely asked for my banking details to be removed from your database/system as I have no business with you. Today, 28 February 2019 you have again debited from account. How many times must we go through the same inconvenience? I have debits that need to go off? They must bounce because what?? Your incompetence?? PLEASE KINDLY RECTIFY WHATEVER IT IS GOING ON THERE!! I CANNOT KEEP GOING THROUGH THE SAME THING WITH YOU GUYS!! It's ANNOYING to say the least! Someone there needs to take accountability for this. Mark the matter as urgent, I want my money as quick as you took it out...I refuse to wait. I am not going to incur reversal charges because of you. Nxa! * As I await a full refund *