Hellopeter
Share Your Experience
PK
Portia K

1 reviews | Active since Sept 2010

28 May 2018, 07:08

UNAUTHORISED DEBIT ORDER ONCE AGAIN - FOR THE UMPTEENTH TIME !!

I am not sure how many times I have to write to these people asking them to stop debiting my account for no apparent reason. what they do not understand is that each time I have to go and reverse the amount the bank charges me. I really do not know what to do anymore!!!

0
Replies (7)
Digicall
Digicall's reply28 May 2018, 10:19
Official

Hi Portia,

Thank you for your query.

After re-looking and checking on our system regarding the above account in question, I can confirm that your account have now been successfully deactivated and no debits should go off from this account going forward.

I have also emailed you regarding the above query as discussed, and will await your response.

Kind Regards,

Sabi

Customer Service Representative

PK
Portia K's update28 May 2018, 12:34
Reviewer Update
PLEASE PICK UP THAT ****ING PHONE AND CALL ME
Digicall
Digicall's reply28 May 2018, 12:51
Official

Hi Portia,

Thank you for your time.

Your refund has been requested as discussed, and will be processed latest by Wednesday.

Kind Regards,

Sabi

Customer Service Representative

PK
Portia K's update28 Jul 2018, 05:45
Reviewer Update
once again you have debited my account for an unauthorized strange amount of R145.77. Can you please reverse that amount and stop this bull**** , I am really not sure what to do or say. You keep explaining to me and the matter never gets resolved. For the past two months you people have not been debiting the correct amount that you are supposed to debit, instead there is always a new amount that pops up and I do not know why you do this and each time there is a different explanation by all the different agents I speak to. When will you ever get your **** together and stop messing around with my head ? Are you even aware how much it costs to reverse a debit order that has not been authorized, do you even care ? When are you going to do the correct thing and stop being a company with such a bad rotten reputation ?
Digicall
Digicall's reply31 Jul 2018, 09:53
Official

Hi Portia,

Thank you for your time.

Kindly forward your bank statement as proof, in order for us to track the debits that recently went off from your Account, as debits cannot be located on our system.

Kind Regards,

Sabi

Customer Service Representative

Digicall
Digicall's reply31 Jul 2018, 11:03
Official

Hi Portia,

Your refund for the debit that went off today has been requested as discussed, and payment should be processed latest by Friday the 3rd of Aug.

Kind Regards,

Sabi

Customer Service Representative

PK
Portia K's update28 Aug 2018, 07:17
Reviewer Update
CAN YOU NOT, JUST ONCE IN YOUR LIFE DO SOMETHING RIGHT ? MY DEBIT ORDER IS R290 BUT TODAY I WOKE UP TO A DEBIT ORDER OF R145, WHY IS THIS? WHY ARE YOU DEBITING ME HALF AN AMOUNT AT A TIME NOW? I HAVE LOST COUNT OF ALL THE TIMES YOU HAVE CAUSED NONSENSE AND CONFUSION AND APOLOGIZED. REALLY ? WHAT IS THE PROBLEM WITH THIS COMPANY ?