Unacceptable service

After having numerous calls to resolve an issue I made a complaint to Hello Peter and shortly after I received a call from a gentleman Lucian who assured me that the problem was now resolved and in fact my account was up to date. I still received calls after I was advised this from Lucian and today my account is debited for an amount that I was told was not actually due by me and that my account was up to date. I fail to understand how i can be told one thing and yet something else is done. Even more concerning is the lack of communication within your company because I was told one thing yet i receive a call from a different department advising that my account is still not rectified. This is absolutely unacceptable. Now you go to the extent of debuting my account for an amount withour my authority. This needs to be rectified immediately. I do not want months down the line for my name to be listed on the credit bureaus because of your failure to update your records. At this point I am really at my wits end and am now just patiently waiting for this contract to be over. Never will I deal with this company again.