unacceptable, non existent service

<p>i have a 2 cellphone contracts with ISMART. Every month i receive a call from the agaents stating my account is in arrears. I have reporteds this previosuly on Hello Peter this after i had phoned and emailed ISMART querying this arreas. I have an email from the customer service manager Marrian Vollenhoven that my account is up to date but i still receive a phone call each month that my account is in arrears. My daughter receives call that my account is in arrears. I have explained till i am blue in the face bu tit does not stop. at the end of end of May without informing me the one phone contract was transferred from contract to pre paid. I had to phone ISMART to be infored that i must take the sim card to be ri card which i did. to date the ph is not working, I phoned ISMART and i was promied tht this woudl be sorted out by cob on Thursday 15/06/2017. To date the phone is not working. i requested a copy of my contract on Thursday and i am still waiting for a copy. ISMART offers so much on the website but the service is non exsistent and unacceptable. i am paying for a service that i am not receiving.</p>