AJ
Abhita J

1 reviews | Active since Jun 2013

26 Jan 2019, 16:31

******* into a 24month contract!!

I was ******* into a 24month contract by Summer mobile! I was due for an upgrade with MTN in September 2017. I was late to upgrade and I received a call from "mtn" telling me I can do an upgrade over the phone. I declined and said I was not ready for an upgrade as yet and when I am ready I will go to a MTN shop. I was never told that i was speaking to summer mobile not MTN. I was told ok since I'm passed my due upgrade I can reduce my monthly rate instead of paying the current contract rate. I asked the "MTN" consultant clearly can I upgrade at anytime. The answer was yes anytime. I have tried to now upgrade at a mtn shop and I was told on the system that it is recorded month to month but I can only upgrade in Dec 2019. MTN could not assist me as this was a Summer mobile deal. I am so upset that I was not told who was assisting me and was duped into a 24mth contract!!!!

0
Replies (1)
Digicall
Digicall's reply13 Feb 2019, 10:08
Official
Good Day,

Thank you for making use of our platform.

Kindly provide us with your ID or MTN account number in order for us to assist.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.

Thank you for understanding.

Regards,
Customer Service @ Summer Mobile
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Best regards,