Third Party Claim - No assessment arranged to date

I had submitted all the required documentation to Digicall by 02 October 2017. I was advised that an assessor would contact me to arrange for an assessment of my vehicle. The assessor has tried to make contact once, however, I could not take the call as I was in a meeting. I tried calling back and it goes straight to voicemail, where I has left messages to contact me. I have not had any further contact from the assessor to date. Please can assessment be arranged urgently as I need to get my car repaired urgently.

My claim number is ********** 052.