SA
SUWAIFA A
1 reviews | Active since Sept 2017
12 Sept 2017, 11:45
THIRD PARTY CLAIM
I AM HAVING AN ABSOLUTELY DIFFICULT TIME RECEIVING PAYMENT FOR MY THIRD PARTY CLAIM. AFTER SIGNING THE RELEASE I WAS TO BE PAID WITHIN 30 DAYS. I AM NOW REACHING FAR OVER 60 DAYS AND I STILL DID NOT RECEIVE ANY PAYMENT. OUR VEHICLE NEEDS TO GET FIXED AS IT HAS BEEN LYING FOR FAR TOO LONG. EACH TIME I CALL IN THERE ARE ALWAYS EXCUSES THAT I WILL RECEIVE PAYMENT IN 7 TO 14 DAYS TIME AND I HAVE NOT. I WAS ALSO TOLD THAT DIGICALL CLIENTS TAKE PRIORITY OVER THIRD PARTY CLAIMS. THIS IS UNACCEPTABLE AS I HAVE WAITED TOO LONG NOW.
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Replies (2)
Digicall's replyOfficial
13 Sept 2017, 16:03Good day Suwaifa
Thank you for contacting us with regards to your concern.
During investigation into the matter it was established that the claim is for Mr Bara, the owner of the vehicle , can not be finalised without the necessary supporting documents which have been requested. We are legally only allowed to and mandated to deal directly with the owner of the vehicle.
We regret to inform you that for admin and audit purposes this payment will can't be finalized without receipt of the requested supporting documents . We have sent you communication privately with all the details
Kind regards
Digicall Customer Service
Best regards,
Digicall's reply13 Sept 2017, 16:03
Official
Good day Suwaifa
Thank you for contacting us with regards to your concern.
During investigation into the matter it was established that the claim is for Mr Bara, the owner of the vehicle , can not be finalised without the necessary supporting documents which have been requested. We are legally only allowed to and mandated to deal directly with the owner of the vehicle.
We regret to inform you that for admin and audit purposes this payment will can't be finalized without receipt of the requested supporting documents . We have sent you communication privately with all the details
Kind regards
Digicall Customer Service
Best regards,
Digicall's replyOfficial
13 Sept 2017, 16:04Good day Suwaifa
Thank you for contacting us with regards to your concern.
During investigation into the matter it was established that the claim is for Mr Bara, the owner of the vehicle , can not be finalised without the necessary supporting documents which have been requested. We are legally only allowed to and mandated to deal directly with the owner of the vehicle.
We regret to inform you that for admin and audit purposes this payment will can't be finalized without receipt of the requested supporting documents . We have sent you communication privately with all the details
Kind regards
Digicall Customer Service
Best regards,
Digicall's reply13 Sept 2017, 16:04
Official
Good day Suwaifa
Thank you for contacting us with regards to your concern.
During investigation into the matter it was established that the claim is for Mr Bara, the owner of the vehicle , can not be finalised without the necessary supporting documents which have been requested. We are legally only allowed to and mandated to deal directly with the owner of the vehicle.
We regret to inform you that for admin and audit purposes this payment will can't be finalized without receipt of the requested supporting documents . We have sent you communication privately with all the details
Kind regards
Digicall Customer Service
Best regards,