1 reviews | Active since Jan 2016
Terrible Service - 3rd party claim
<p>I'm still waiting for feedback from Digicall, ive emailed them again and still no response.</p>
Hi Lillian
Thank you for taking my call.
In summary, Digicall is an outsourced company handling third party claims on behalf of clients, brokers and the insurers. The claim was submitted to us on 2 August and reported to the insurers for their records and claim number, as they need to provide funds for us to pay you the third party. On 4 August a settlement offer was provided and also states that payment will take approximately 30 days.
Funds have subsequently been requested from the client and insurer respectively and until such time as the funds are released to Digicall, no payment can be made. Payment will be released as soon as the funds become available.
Regards
Digicall Claims Administration
Manager
Hi Lillian
Thank you for taking my call.
In summary, Digicall is an outsourced company handling third party claims on behalf of clients, brokers and the insurers. The claim was submitted to us on 2 August and reported to the insurers for their records and claim number, as they need to provide funds for us to pay you the third party. On 4 August a settlement offer was provided and also states that payment will take approximately 30 days.
Funds have subsequently been requested from the client and insurer respectively and until such time as the funds are released to Digicall, no payment can be made. Payment will be released as soon as the funds become available.
Regards
Digicall Claims Administration
Manager
I don't care when the claim was handed over to you , my car needs to be fixed and I'm only giving Digicall till Friday the 11 August 2017 to make a payment.
I don't care when the claim was handed over to you , my car needs to be fixed and I'm only giving Digicall till Friday the 11 August 2017 to make a payment.