1 reviews | Active since Sept 2014
Terrible Service
<p>Its being 2 weeks im trying my best to sort out my account. I recently received a call from Attorneys that my account was handed over in July 2016 but this is the first call im getting. Ive being paying my account monthly via EFT. All i need to know is what is happening with my funds. Accounts department is unreachable and your customer services continuously gives me the Attorneys number and not listen to the question. I have also reported your company to the NCR, hopefully they can assist me with my request. Hopeless.</p>
Hi Sylvester,
Thank you again for giving us the time to speak to you regarding your query.
As discussed, investigations on your account are still in progress . I will update once we have feedback on our side.
Regards,
Sabi
Ismart Customer Service Representative
Hi Sylvester,
Thank you again for giving us the time to speak to you regarding your query.
As discussed, investigations on your account are still in progress . I will update once we have feedback on our side.
Regards,
Sabi
Ismart Customer Service Representative
Hi Sylvester,
Following on our conversation earlier on, I can confirm that I have successfully retracted your account from our External Debt Collector. Your account was recently handed over as our system didn’t recognize the manual payments you were making to catch up the arrears. In order for our system to successfully recognize these, we needed to make a change in your account status and since there was no communication with us regarding the manual payments, the change in your account status was not effected.
Your account status has now been changed which will prevent any further action.
I trust this resolution is satisfactory. For any further support feel to reach out to our Customer Service Team on *** or ***
Regards,
Mary
Hi Sylvester,
Following on our conversation earlier on, I can confirm that I have successfully retracted your account from our External Debt Collector. Your account was recently handed over as our system didn’t recognize the manual payments you were making to catch up the arrears. In order for our system to successfully recognize these, we needed to make a change in your account status and since there was no communication with us regarding the manual payments, the change in your account status was not effected.
Your account status has now been changed which will prevent any further action.
I trust this resolution is satisfactory. For any further support feel to reach out to our Customer Service Team on *** or ***
Regards,
Mary
Mary - awesome job done. Keep up the good work and thank you for the continuous phone calls to keep me up to date with the progress. You are a star.
Mary - awesome job done. Keep up the good work and thank you for the continuous phone calls to keep me up to date with the progress. You are a star.