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HM
Henriette M

1 reviews | Active since Dec 2017

11 Dec 2017, 20:38

Terrible customer service

I was contacted by Summer mobile for an upgrade on my MTN contract in May but six months later and still no device was delivered to me. I have been trying to cancel the upgrade for months now without success. Both Summer mobile and Mtn blame each other. They tell me they need an “ rma number” whatever that is it’s not my problem. I want this cancelled already. Do not be fooled by this company they do not care about customer service. Never do business with them. Empty promises!!

0
Replies (2)
Digicall
Digicall's reply12 Dec 2017, 07:04
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

HM
Henriette M's update13 Dec 2017, 22:49
Reviewer Update
I was willing to give Mtn the benefit of the doubt since I have been a customer for almost 15 years and this is the first time I have trouble with Mtn . But after phoning Summer mobile and providing my details ,surprise surprise NO progress. No “rma number “ so no cancellation , how is this my problem? Six months and counting.