Terrible business practice

I have been a Miway client for a very long time +- 15 years, and this will be the second time I have claimed in this +- 15 years period. Submitted a claim for a damage roof and digicall was appointed to do the assessment. Digicall employee came to do the inspection he saw that the roof had been damaged don’t know what digicall sent to the insurance company but now the insurance say its wear and tear and wasn't damaged my storm so my claim rejected I am certain digicall is just in business to making sure that no claim are approved and specifically look for reasons not to pay any claims, which is a **** way of doing business because we take this policies for unlikely events, but claims just get rejected