SUSPENSION OF A WRONG NUMBER

<p>On Friday the 3rd of June I called the abovementioned company reporting that my Huawei Media Tablet that i had purchased from them was ****** . The person I spoke to told me that they would send me forms to fill in, in order for the Sim Card to be blacklisted. They did. The forms were emailed to me by a lady known as Nyameka Valashiya. On receipt of the email I realized that she was quoting a wrong description of the phone. The particulars that she was quoting were those of a Samsung Galaxy Core which is an ordinary phone I purchased from them.</p> <p> </p> <p>I responded to her email and corrected the particulars. I filled in the said forms and emailed them back to her. I made a follow-up with a phone call and I was told that it would take 72 hours for the sim card to be blacklisted and for me to get some code they call the ICT or ITC code so I can be able to claim from the Insurance.</p> <p> </p> <p>i called Nyameka again yesterday the 9th enquiring about the progress. She told me that the 72 hours has not yet prescribed. Today I wanted to use my Samsung Galaxy Core (phone) and to my amazement, I realized that the line has been suspended. I called them and realized that despite the fact that I wrote an email to Nyameka rectifying her mistake, and giving her the correct details of the Sim Card that had to be blocked, she went ahead and blocked / suspended the wrong one; meaning which, all my efforts at trying to rectify the mistake she had made were useless. The lady I spoke to this evening (Princess) told me that it would take 48 hours for the Sim Card to be unblocked. Needless to say that this made me livid with anger !</p> <p> </p> <p>this , now, makes me wonder if Nyameka did even process the correct information that I gave her because in my own way of counting 72 hours has long prescribed.</p> <p> </p> <p>i need three things from these people, I need the correct Sim Card blocked and I need this ITC or ICT code as a matter of urgency. I also need my telephone line ********** unblocked ( because it is not the line that I requested to be blocked) as a matter of urgency. I am so tired of their 48 and 72 hours of escalating of issues. I dont have that kind of time. I pay for these items, so I deserve to be treated fairly !</p> <p> </p> <p>i am sooooo tired of this company, if its not incorrect debiting dates, its this or that. They never get anything right!</p>